Returns Policy

RETURNS POLICY

Liberty Tattoo Supply, LLC

RETURN ELIGIBILITY

For a change-of-mind return, contact Liberty Tattoo Supply, LLC within 30 days after delivery to request authorization. The deadline applies to your request, not the date a carrier delivers an authorized return to us. We will provide return instructions and any reasonable shipment deadline with the authorization.

Eligible items must be unused, in original saleable condition and packaging, and include all parts and promotional or free items supplied with the purchase. Sterile and hygiene-sensitive products must be unopened with their original seals intact. Provide your order number, receipt, or other reasonable proof of purchase.

The 30-day window and change-of-mind exclusions do not limit claims for defective or incorrect goods, transit damage, recalls, or rights that cannot legally be waived. Latent-defect and warranty claims are governed by applicable warranty terms and legal notice requirements.

ITEMS EXCLUDED FROM CHANGE OF MIND RETURNS

Opened sterile or sanitary goods, used products, products with compromised hygiene seals, hazardous materials, and flammable liquids or gases are not eligible for change-of-mind returns. Gift cards are nonreturnable except where law requires otherwise.

Items clearly identified as final sale before purchase are not eligible for change-of-mind returns. A sale price alone does not make an item final sale. Unopened health or personal-care products are evaluated under the eligibility requirements above rather than automatically excluded as a category.

These exclusions do not prevent you from reporting a defect, incorrect shipment, damage, or recall. Do not ship hazardous or potentially contaminated items without our express safe-handling instructions.

HOW TO REQUEST A RETURN

Email Orders@LibertyTattooSupply.com or call (888) 882-8866 before sending merchandise. Include your order number, the item and quantity, the reason for the request, and relevant photographs when available. For a product defect or safety concern, include the lot or batch number and expiration date if available.

We will confirm eligibility and provide instructions for the appropriate return location or another resolution. Do not send products directly to a manufacturer unless we or an applicable warranty provider give you specific instructions. Manufacturer service may be appropriate for some equipment, but it does not release Liberty from its own obligations.

Our published return address is:

Liberty Tattoo Supply, LLC / Vulcan Needles
2300 Westinghouse Blvd, Suite 110
Raleigh, NC 27604, United States

Obtain authorization and confirm the shipping instructions before mailing your return.

RETURN SHIPPING AND FEES

For an authorized change-of-mind return, you are responsible for return shipping. Original shipping charges are not refundable except where law requires otherwise or we agree otherwise. No restocking fee applies.

If we offer a prepaid label for a change-of-mind return, we will disclose its cost and obtain your agreement before deducting that cost from the refund. We will not also charge you separately for the same return shipping.

For a verified defect, fulfillment error, or transit damage for which we are responsible, we will cover reasonable authorized return shipping. Recall shipping or disposal arrangements follow the applicable recall instructions and law.

Pack eligible goods securely, use an appropriate tracked service, and retain proof of shipment. Shipping insurance may be useful for valuable returns, but purchasing it is not a condition of preserving your legal rights. If a return goes missing, contact us with the tracking and shipment receipt so we can investigate; responsibility will depend on the circumstances and applicable law.

INSPECTION AND REFUNDS

We will inspect authorized returns without unreasonable delay and notify you whether the refund is approved or explain why it is denied. If an otherwise accepted return is missing parts or has customer-caused damage, we will explain any proposed reduction. We will not deduct amounts attributable to our error.

Approved change-of-mind refunds will be initiated to the original payment method within 15 business days after receipt and inspection, subject to any shorter legal deadline. Your bank or payment provider may take additional time to post the refund. This processing period does not extend a shorter deadline for a cancellation, defect, or other legally required refund.

Refunds reflect the amount actually paid for the returned item, including refundable tax. Any bundle allocation must have been disclosed before purchase. We will not require store credit when a monetary refund is required. If you agree to refund credit instead, it will not expire or incur inactivity fees under our Terms of Service.

If a refund has not appeared after we confirm it was issued, check with your bank or payment provider and contact Sales@LibertyTattooSupply.com for assistance. You do not have to complete those steps before exercising payment-dispute rights, and issuer deadlines are not extended by this process.

DEFECTIVE DAMAGED INCORRECT OR MISSING ITEMS

Inspect your order on receipt and products before use. Report a defect, compromised sterile packaging, incorrect item, shortage, or delivery problem promptly after discovery. For shipping problems, please contact us within seven days after discovery where feasible; this is a reporting target, not an automatic forfeiture of a claim or a shortened legal limitation period.

Stop using a suspect product. Keep the packaging, lot information, and photographs when safe. Never send used needles, contaminated goods, biological material, or hazardous products without our express safe-handling instructions. We may use photographs, safe disposal, or another reasonable verification method instead of requiring a physical return.

For a verified problem for which we are responsible, we will provide an appropriate repair, replacement, or refund consistent with applicable warranties and law, without a restocking fee. These procedures are not your exclusive legal remedy. Your remedy for a shipping problem will not depend on Liberty receiving reimbursement from the carrier.

EXCHANGES RECALLS AND CANCELED ORDERS

For a change-of-mind exchange, request an eligible return and place a separate order for the desired item unless we agree to another arrangement. Replacement timing depends on availability and shipping arrangements; we will communicate the expected timing. Defective or damaged goods are handled under the claims process above.

For a recall or safety notice, stop using affected goods and follow the applicable quarantine, return, or disposal instructions. Ordinary return windows and exclusions do not restrict recall remedies or nonwaivable rights.

Canceled unshipped orders and delayed orders are governed by our Terms of Service and applicable law, including required refund deadlines. No restocking or verification fee applies to an order canceled before shipment because professional status could not be verified.

CONTACT AND RELATED TERMS

Order and return requests: Orders@LibertyTattooSupply.com
Refund follow-up and general assistance: Sales@LibertyTattooSupply.com
Telephone: (888) 882-8866

This policy supplements our Terms of Service at https://www.libertytattoosupply.com/pages/terms-of-service. Applicable nonwaivable law controls, and a separately signed wholesale or reseller agreement controls conflicting provisions for transactions within its scope. Otherwise, our Terms of Service control any inconsistency. The version applicable to your purchase governs; later changes do not retroactively reduce your rights.

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